Terms of service

OVERVIEW
These Terms & Conditions apply to all orders placed with Mestizo Market, the trading name of Alvamex Ltd, registered in England and Wales. By placing an order with us, you are deemed to have read and accepted these Terms & Conditions. If you are unhappy with any part of them, please contact us before placing your order. These Terms & Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. This does not affect your statutory rights.



SECTION 1 - CONTRACT
A contract exists between the Customer and Alvamex Ltd (Mestizo Market) only once payment has been received and the order has been processed.

SECTION 2 - PRICES AND PAYMENTS

  • All prices are shown in British Pounds Sterling (£).

  • Prices include VAT at the current rate, where applicable.

  • Prices and availability may change without prior notice.

  • Payment must be made in full at the time of order.

  • We accept major credit and debit cards, as well as other payment methods displayed at checkout.

  • Shipping charges are calculated at checkout based on weight, delivery address, and delivery method.



SECTION 3 - SHIPPING AND DELIVERY

  • Orders are dispatched promptly; we aim to ship the same day where possible.

  • Delivery charges are shown at checkout. For details, please see our Delivery Policy.

  • Risk of loss or damage to goods passes to the customer upon delivery.



SECTION 4 - CANCELLATION

  • Orders may be cancelled any time before dispatch.

  • To cancel, please contact us immediately by email and telephone.

  • Certain fresh or perishable products may be prepared to order; in such cases, cancellation is only possible before preparation begins.


SECTION 5 - COOLING-OFF PERIOD (DISTANCE SELLING REGULATIONS)

  • Under UK law, you have the right to cancel within 14 days of receiving your goods.

  • Goods must be returned unopened and in resaleable condition.

  • Exemptions: The cooling-off period does not apply to perishable items such as fresh produce, chilled goods, dairy, or other items with a short shelf life.

  • Customers are responsible for return postage costs. Refunds will be issued once returned goods are received.


SECTION 6 - DAMAGED, INCORRECT OR FAULTY GOODS

  • Please inspect your order upon delivery.

  • If goods are damaged, incorrect, or faulty, notify us within 72 hours of receipt.

  • For faulty goods, please provide details including the batch number, best before date, and (if possible) a photo to help us investigate.

  • We will offer a replacement or refund, as appropriate.


SECTION 7 - PRIVACY POLICY

  • We are committed to protecting your personal information.

  • Customer details are used only to process orders and will not be shared with third parties, except where required to deliver your order (e.g., courier services).

  • For full details, please see our Privacy Policy.


SECTION 8 - CONTACT DETAILS
Alvamex Ltd 
C/O Goldwyns,
109 Baker Street,
London, W1U 6RP,
England
Company Registration No: 13454836


SECTION 9 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).